Waymo Robotaxis Get Stuck and Need Police and Firefighters to Rescue Them

911 Dispatches Obtained by TechCrunch Reveal Extent of Autonomous Vehicle Roadside Failures\n\nWaymo relies on police officers and firefighters to move its robotaxis when they get trapped on the road, according to 911 dispatches and incident reports obtained through public records requests.\n\n### The Dispatches\n\nIn one recording, a Waymo remote assistance worker told a 911 dispatcher: "Highway patrol turned everyone around, but unfortunately our car is not able to turn around." The employee wanted officers to physically drive the robotaxi away and arrange transportation for the passenger inside.\n\n### The Pattern\n\n- Waymo has a roadside assistance team for trapped vehicles\n- When remote assistance fails emergency responders are called\n- Police and firefighters are put behind the wheel to move vehicles\n- Passengers sometimes need alternative transportation arranged\n\n### Why It Matters\n\nThis reveals a significant gap between autonomous vehicle marketing and reality. When robotaxis encounter situations they cannot handle, the burden falls on public emergency services rather than the company's own infrastructure.\n\nSource: TechCrunch, California public records